The self-paced modularised course includes the following topics:

• Trauma: potentially traumatic events, short term responses, long term changes, recovery trajectories
• Vicarious Trauma: Risks & signs
• Resilience: fostering individual and organisational  resilience
• Strategies to address vicarious trauma in the workplace: Individual and organisational health and wellbeing
• The Prepare, Respond, Recover Framework, and how to apply it
• Developing a self-care plan

Are your staff exposed to distressing claims or upset clients, disturbing scenes or accounts of tragic events? How do you minimise the risk of your staff being impacted by other people s traumas? 

Vicarious trauma in the workplace is an important occupational health and safety issue with potentially detrimental consequences for employees and the organisation. This short course provides a practical guide to building workforce and organisational resilience. Vicarious trauma is due to the indirect exposure to other people s traumas, which can have the same effect as if they were experienced directly. This is often seen when workers are subjected to it on a regular basis through their jobs such as call centre staff, insurance claim staff, health professionals and emergency services, lawyers and teachers. But there are strategies that employers can apply to optimise the organisational environment and minimise the risk for staff. Phoenix Australia s Vicarious Trauma course takes a practical approach to help optimise individual and organisational resilience and minimise the risk of vicarious trauma for the workforce. It provides an organisational framework to guide the development of policies and procedures that promote best practice before, during, and after exposure to potentially distressing materials or events, and provides practical strategies that target individual wellbeing

All Phoenix Australia training is evidenced informed by the latest research and clinical expertise of treating trauma impacted individuals and organisations and evaluated for its effectiveness and to improve the user experience.

No previous experience or course of academic study is assumed or required.