This course offers key insights into how trauma affects communication and teaches you how to engage in trauma-sensitive interactions. You'll learn strategies for both verbal and written communication that help you respond with care and empathy to those who have experienced trauma, while at the same time being mindful of your own wellbeing.

By completing this course you will be able to:

• Describe the impact of trauma on a person’s ability to communicate
• Identify the key principles of trauma-informed practice as they apply to communication strategies, both verbal and written, and
• Apply trauma-informed practical strategies in your communications with people who have experienced trauma.

All Phoenix Australia training is evidenced informed by the latest research and clinical expertise of treating trauma impacted individuals and organisations and evaluated for its effectiveness and to improve the user experience.

No previous experience or course of academic study is assumed or required.