If customer service is at the heart of your business, this course is for you!  Whether you want to build your own customer contact center, or partner with another, the right business strategies will help you and your team achieve positive outcomes and build productive, effective partnerships. Join us on this journey for achieving success with customer contact centre partners and earn micro-credentials to help build your career.

By the end of this course, participants will have skills and knowledge to:

• Discover why you should partner with a customer contact center and how to make informed decisions about this partnership.
• Identify the criteria for choosing your customer contact center partner.
• Know how to implement and manage your customer contact center partnership.
• Recognise emerging technologies that are shaping the future of customer contact centers.

Participants will complete a quiz at the end of the course, requiring a 80% pass mark. Upon successful completion, they will have access to a certificate of completion as evidence of achievement of the micro-credential. 

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