This topic provides you with a useful set of guidelines to follow when creating all forms of business documentation - letters, reports, presentation slides, business cases, case studies and emails.

What is this topic about?

You’ll learn how to structure your written communication to meet the needs of your audience, and to communicate your key messages in a clear, logical and concise way. You’ll also learn how to avoid the common mistakes people make when it comes to grammar, punctuation, spelling, tone, and formatting.

Why is this topic important?

This topic is important because whether you are communicating internally with colleagues or externally to clients, the way you write conveys your level of professionalism and credibility to others. The quality of your business documentation can improve business outcomes, such as converting new clients and achieving internal buy-in for your initiatives. On the other hand, poor business writing can hinder your ability to influence others, and create the right impression.

Who is this topic for?

This topic is suitable for every employee.

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