This course equips you with the knowledge to serve delicious espresso coffee successfully to customers using commercial espresso machines and grinders.

Upon completion, you will understand how to advise customers on coffee beverages based on their preferences, select and grind coffee beans, texture milk, and present drinks beautifully with the appropriate accompaniments.

Espresso machines are a piece of essential and expensive equipment for organisations serving coffee. As an espresso machine operator working independently, you will learn how to clean and maintain coffee grinders and machines to provide customers with high-quality espresso coffee.

Participants in this course will develop the skills and knowledge to:

· Organise coffee workstations

· Select and grind coffee beans

· Advise customers and take espresso coffee orders

· Extract and monitor quality of espresso

· Undertake milk texturing process

· Serve espresso coffee beverages

· Clean espresso equipment.

Organise coffee workstation

· Complete setup for coffee service

· Ingredient storage

· Prepare equipment

Select and grind coffee beans

· Select and grind coffee beans

· Test extractions

· Adjust the grind regularly

· Monitor efficiency of the grinder

· Clean grinder during or after service period

Advise customers and take espresso coffee orders

· Types of coffee beverages and accompaniments

· Identify customer preferences and take orders

Extract and monitor quality of espresso

· Select and prepare appropriate service ware

· Select the correct coffee filter basket

· Monitor the quality of extraction

Undertake milk texturing process

· Selecting milk and its equipment

· Steam milk using the steam wand

Serve espresso coffee beverages

· Present coffee beverages

· Serve coffee beverages promptly

· Minimise waste

Clean espresso equipment

· Clean espresso machine

· Maintain water filtration system

· Use energy and water resources efficiently

Case studies and scenarios

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