This program provides an in-depth exploration of effective negotiation techniques. Designed for professionals across various industries, this course equips participants with the skills to handle negotiations confidently, employing a range of styles and strategies.

Key topics covered include understanding the different types of negotiations, mastering stages of the negotiation process from preparation to closure, and leveraging communication strategies to improve negotiation outcomes. The course also emphasises ethical considerations, ensuring that participants can navigate complex negotiations with integrity and effectiveness.

This course is ideal for anyone looking to enhance their ability to negotiate effectively in both professional and personal contexts.

Through this course participants will develop the skills and knowledge to:

• Describe the fundamental principles of negotiation
• Explain different negotiation approaches and their appropriate contexts
• Prepare for an effective negotiation
• Navigate all stages of negotiation effectively
• Demonstrate active listening, persuasive speaking, and strategic questioning during negotiations
• Evaluate and choose appropriate techniques to manage and resolve conflicts in negotiation settings.

Introduction

What is Negotiation?

• Types of negotiations
• Why do people negotiate?
• What makes for successful negotiations?

Stages in the Negotiation Process

• Six steps of negotiation
• Cross cultural differences in negotiation
• What makes an effective negotiator?

Negotiation Styles and Approaches

• Negotiation styles
• Conflict resolution styles
• Attitude

Negotiation Tactics

• Verbal negotiation tactics

Principles of Effective Negotiation

• Identifying barriers to good communication
• Conversation openers
• The art of active listening
• Problem solving behaviours

Perception and Biases

• Perception and its impact on negotiations

Conducting a Negotiation

• Negotiating with the right person or people
• Power and negotiations
• Guide to managing the negotiation phase
• Lose the battle and win the war

Evaluation of Effectiveness

Costs and group size limits may vary.
Minimum group size: 10
Maximum group size: 16

N/A