This topic is about the foundation skills and processes for the role of a manager (team leader or supervisor).

What is this topic about?

We define the concept of team management and the role of a team leader. We then examine what makes a team effective and how a team manager can support the processes which lead to effective, high-performance teamwork. We also dive into team communication and feedback, one of the key responsibilities of a team leader. 

We conclude by looking at a range of expert tips on team management and troubleshooting the four most common problems faced by managers.

Why is this topic important?

This topic is important because effective team management isn’t just a soft concept. It creates a wide range of tangible business and employee benefits. 

Many high-performing employees who are promoted to manager positions do not realise that they require additional skills to be an effective manager (and not just an effective employee).

Who is this topic for?

This topic is suitable for all new managers, team leaders or supervisors.

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