Course Overview
At some point in our lives, we all encounter challenging discussions. These situations can emerge in diverse contexts such as performance management, disciplinary matters, personal issues, layoffs, interpersonal conflicts, and customer service. Develop the skills and confidence needed to navigate these conversations effectively.
Course Content
- How to have difficult conversations
- Identifying the three critical elements of interpersonal issues
- Our reactions under stress
- Understanding others’ point of view
- Signs that a conversation is starting to become a ‘difficult’ conversation
- Identifying facts versus stories
- Managing your own emotions
- Active listening and effective questioning techniques
- Tips for starting a difficult conversation well.
Additional Details
Prerequisites
Not applicable
- Duration
- 1 day
- Estimated Cost per Participant
- AUD $849.00
- Estimated in IDR 0,00
- Minimum participants
- 0
- Course type
- Short Course
- Delivery method
- Virtual
- Language
- English
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