Build the capability of your healthcare workforce

Learn how the National Safety and Quality Health Service (NSQHS) standards relate to patient-centred care, identifying strategies to advocate and communicate for patient safety across these key areas:

• Health literacy
• Customer Service
• Communicating for patient safety
• Inclusive practice
• Principles of patient-centred care
• Difficult conversations with consumers
• Communicating for patient safety.

1. Health Literacy for non-clinical staff (30 min)

2. Introduction to Customer Service (30 min)

3. Advocating for Patient Safety (30 min)

4. Demonstrating inclusive practice (30 min)

5. Health literacy for clinical staff (30 min)

6. Applying the principales of patient-centred care (30 min)

7. Managing difficult conversations with consumers (30 min)

8. Communicating for patient safety (30 min)

Health worker