This short course will give your staff insight into primary healthcare systems, communication, and responsibilities for risk and compliance. Those working as healthcare receptionists and customer service staff will develop confidence, examine ways to improve efficiency, and teamwork skills. The course is underpinned by the principles of diversity, cultural safety, and positive communication.

Your staff will be guided through opportunities to apply what they learn in the workplace to enhance learning and produce real-time improvements to their work roles as they study.

In this course, students will learn about:

• primary healthcare systems in Australia (customisable to Indonesia)
• quality improvement methodologies
• communication (verbal, non-verbal, written)
• privacy

• risk and compliance and how these impact their role.

   

The course includes three pre-recorded tutorials and three online self-marking quizzes. After successful completion of all quizzes, students will be able to download their certificate of completion.

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