This two-day masterclass provides tools and strategies to help leaders respond to crises. Participants will explore crisis risks, preparedness, and the role of communication. Key areas such as corporate relations, HR, health and safety, and management will be highlighted for effective crisis management.

Crisis by its very nature, whether organisational, community or national, is an unprecedented event. Such events typically cause confusion and uncertainty, with little time to plan and prepare, and leading employees to look to leaders for answers.

Organisations need to understand the nature and impact of a crisis event, and how to augment the leadership competencies required to tackle such an event. Organisational culture is key to creating an environment where people are important and proactive crisis management strategies, plans and actions, a priority.  A crisis is the moment where leaders and businesses must rise to the occasion.

This two-day masterclass will allow participants to explore the tools, actions and leadership strategies to respond to the situation at hand. The workshop will focus on understanding the risks inherent in a crisis event, and the importance of proactive preparedness. Crisis management will be explored through a communication lens with critical roles such as corporate relations, human resources, health and safety and management more generally identified as key to effective crisis management.

On completion of this masterclass, you’ll be able to:

• Understand leadership responses during a business crisis, develop and implement strategies.
• Develop business strategies and leadership competencies to ensure that organisations and relevant stakeholders are able to prepare for, manage and recover from crisis.
• Explore communication and supply management during a crisis.
• Knowledge of the impacts of human resource management to crisis.
• Development of Business Continuity Management to enable business operations to plan, exercise and recover from crisis effectively.

None for this masterclass.