The ability to work effectively and influence others is largely driven by the ability to communicate in a confident and clear manner. Participants will learn how to improve confidence and communication skills. In this one-day short course, they will discover techniques to change their self-perception and improve their confidence and ability to communicate more effectively. We focus on helping participants develop assertiveness and confidence which will enable them to speak up without compromising themselves and others. This course will provide participants with a positive mindset to improve their ability to communicate with confidence and influence others both inside and outside the workplace.

Through this course participants will develop the skills and knowledge to:

• Apply techniques to shift their self-perception and confidence
• Use basic methods to control the impact of their emotions
• Identify communication styles and how to respond appropriately
• Use assertiveness skills and techniques
• Explain ideas with greater effectiveness and clarity
• Identify causes of conflict and learn strategies to manage conflict.

Introduction

Perceptions

• Factors that affect confidence

Emotional Intelligence

• Definitions and social intelligence
• Respond don’t react

Context in Communication

Communicate Effectively

• Assertiveness
• Minimising language
• Asking
• Saying no
• Non-verbal
• Listening
• Writing & speaking

Conflict Management Styles

• Sources and Thomas-Kilmann
• In practice
• Negotiation

Close

Questions and evaluations

Costs and group limits may vary.

Minimum group size: 10

Maximum group size: 16

N/A