Technology is redefining how we work together and effectively communicate with colleagues over diverse, dispersed and dynamic organisational structures and environments. This course looks at some of the most popular communication technologies and software and examines how to use these to improve productivity and collaboration.

The Communication Technologies for Business Success micro-credential looks at how communication is changing across industries and organisations, and the ways in which technology is improving real time communication, responsiveness, the ability to work across teams and how these technologies can improve productivity and outcomes. This course covers the primary forms of digital communication including email, messaging apps, social media and collaboration software.

During this course you will learn:
• The benefits of real-time communication tools and applications
• Communicating effectively using email and instant messenger
• The pros and cons of social media
• Working as a team using collaboration tools and applications.

Understanding the correct communication technologies is essential to a business’s success. This course identifies communication tools and correct etiquette including email, instant messenger and video calling applications. The communication technologies course investigates the key aspects of social media and how to use technology applications as part of a collaborative team. It provides knowledge of how to project manage using tools and applications for business success.

Learning Outcomes

• Identifying what is cyber security
• Understanding of the myths and facts of cyber security
• Identifying cyber threats
• Knowledge of how you can stay safe and secure
• Understanding of doing the right thing in the workplace

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